Refund policy
Refund & Return Policy – Yuchira
Return Period
At Yuchira, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To qualify for a return, the following conditions must be met:
- The product must be unused and in the same condition as when you received it.
- The item must be returned in its original packaging.
- A valid proof of purchase (order confirmation or receipt) is required.
Items that show signs of use, damage caused by the customer, or missing packaging may not be eligible for a return.
How to Request a Return
If you would like to initiate a return, please contact our support team at:
📩 contact@yuchira.com
Once your request has been reviewed, we will provide instructions on how to proceed with the return.
Please note that items returned without prior approval will not be accepted.
Damaged or Incorrect Orders
We recommend inspecting your package as soon as it arrives.
If your order arrives damaged, defective, or incorrect, please contact us immediately at:
📩 contact@yuchira.com
Our team will review the issue and work with you to find a suitable solution.
Non-Returnable Items
Certain items cannot be returned due to health, safety, or product nature restrictions. These include:
- Perishable goods (such as food or plants)
- Custom or personalized products
- Personal care or wellness items
- Hazardous materials, flammable liquids, or gases
Additionally, we are unable to accept returns for:
- Gift cards
- Items purchased during clearance or promotional sales
If you are unsure whether your item is eligible for return, please contact our support team.
Exchanges
If you wish to exchange a product, the easiest solution is to return the original item (if eligible).
Once the return is approved, you can place a new order for the replacement product.
Refund Process
After we receive your returned item, our team will inspect it to confirm that it meets the return requirements.
Once approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 10 business days.
Please note that additional processing time may be required by your bank or payment provider before the refund appears in your account.
Delayed Refunds
If more than 15 business days have passed since your refund was approved and you have not yet received the funds, please contact us at:
📩 contact@yuchira.com